Rent Smart. Live Better.”

FAQ

Your Next Dream Home Awaits Rent with Ease

Finding & Viewing Homes

Q: How do I book a tour?

Click Book a Tour on any listing, pick a time, and confirm. You’ll receive an email/text with details and a calendar invite.

Q: Do you offer virtual tours?

Yes. Most listings include 3D walkthroughs, and we can host live video tours via Zoom/FaceTime on request.

Q: What documents do I need to apply?

Government ID, proof of income (last 2–3 pay stubs or offer letter), recent bank statement, and landlord/employer references.

Q: How long does approval take?

Typically 24–48 hours after we receive a complete application and screening fees. We’ll update you at each step.

Q: What fees and deposits should I expect?

First month’s rent, security deposit (usually 1 month), and a screening/application fee. Pet fees may apply where allowed.

Q: How do I pay rent?

Online portal (card/ACH), bank transfer, or scheduled autopay. Late fees apply after the grace period noted in your lease.

Q: How do I request repairs?

Submit a ticket in the resident portal with photos/video. Urgent issues (e.g., water leaks, heating loss) are prioritized same day.

Q: When is my security deposit returned?

Within 7–14 business days after move-out inspection, minus any documented damages beyond normal wear per local regulations.